Request an FTP Account
A dedicated transfer account takes one form and removes browser uploads from your process for good. Tell us who needs access, roughly what volume you move and how your folders are organised, and credentials are issued to the contact you nominate.
What changes once you have an account
Transfers that resume
A browser upload that fails at 90 per cent starts again. An SFTP transfer resumes from where it stopped, which matters on a four-hundred-file batch.
Your folder structure, kept
Whatever subfolder logic you use internally is mirrored rather than flattened, and delivered files come back named to your convention.
Collection on a cycle
Files dropped overnight are picked up on an agreed cycle without anyone sending a message to say they are there.
Request your credentials
Credentials are issued to the technical contact you nominate below, not to the address this form is submitted from, unless they are the same person.
What happens next
Acknowledgement
A confirmation that the request arrived, with the name of the person handling the setup.
Provisioning
Your folders are created, the naming convention is configured and access is limited to the team assigned to your account.
Credentials issued
Host, port, username and password go to your nominated technical contact through a secure channel — never in a plain email.
First transfer
Send a small test batch first. It confirms the connection and the folder logic before a real deadline depends on it.
What we need, and why
| Field | Why we ask | What happens if it is vague |
|---|---|---|
| Technical contact | Credentials go to whoever will actually connect | Credentials sit unread in a marketing inbox |
| Protocol | SFTP and FTPS need different configuration | A first connection that fails on the wrong port |
| Expected volume | Sets the folder and collection configuration | A structure that does not scale with your batches |
| Collection cycle | Determines when your files are picked up | Files sitting in /in overnight when you needed them collected |
| Folder and naming convention | We mirror yours rather than imposing ours | Delivered files needing manual renaming before ingestion |
If you do not know your naming convention offhand, send an example filename. One real example is more useful than a description.
Other things you may need
FTP Access
How the transfer setup works in detail.
Read →Submit an Order
For batches you can upload in a browser.
Start →Free Trial
Two images edited before you set anything up.
Start →How It Works
The whole workflow, step by step.
Read →Privacy Policy
How your data and images are handled.
Read →Contact Us
If you would rather set this up by phone.
Contact →FTP account requests: common questions
How long does setup take?
[Confirm the genuine provisioning turnaround before publishing a figure.] You will get an acknowledgement immediately with the name of the person handling it.
How are credentials sent?
Through a secure channel to your nominated technical contact, never in a plain email. If you have a preferred method for receiving credentials, say so on the form.
Do I need an existing account to request FTP access?
No. New clients can request transfer access at the same time as their first order, and it is often the sensible order of operations if your first batch is large.
Can we have separate accounts for different brands or teams?
Yes. Say so on the form and separate accounts are provisioned with their own folders and credentials, so one team’s files are not visible to another.
Should I send a test batch first?
Yes, always. A small test transfer confirms the connection, the folder logic and the naming convention before a real deadline depends on any of them.
Is there a cost for an FTP account?
[Confirm whether transfer accounts are free or carry a setup cost before publishing an answer here.]
One form, and browser uploads are behind you.
If you would rather set it up on a call, that works too.
Encrypted transfer · Credentials issued individually · NDA on every file