Payments & Billing
Billing terms are usually the last thing a supplier publishes and the first thing a finance team asks about. This page states the methods, the terms, the currency and what happens when something is wrong with an invoice, so none of it arrives as a surprise.
The commercial terms
| Currency | US dollars. [Confirm whether GBP, EUR or AUD invoicing is available.] |
|---|---|
| Pricing basis | Per image, by operation and complexity. From $0.39. |
| Quote validity | 14 days from the date of the quote |
| New accounts | [Confirm the position: payment on delivery, or on approval of a watermarked proof] |
| Established accounts | Invoiced after delivery, on [number]-day terms |
| Invoice frequency | Per job, or consolidated [weekly or monthly] on ongoing accounts |
| Minimum charge | As stated in your specific quote |
| Volume discounts | Applied at the account level once monthly volume passes an agreed threshold |
| Late payment | May result in a late fee or suspension of service, as set out in the terms |
| Refunds | Where the work demonstrably failed the agreed specification and revisions did not resolve it |
| Receipts and invoices | Issued for every payment, [confirm where clients access invoice history] |
| Tax | [Confirm the VAT, GST and withholding position for UK, EU and AU clients] |
These are commercial terms and they should match your signed agreement exactly. Where the two differ, the agreement governs.
Ways to pay
Confirm each of these is genuinely enabled before publishing. A payment method listed but not accepted is a support ticket waiting to happen.
Card
Credit and debit card through [processor name]. Card details are handled by the processor and never stored by us.
PayPal
Suitable for one-off and smaller orders. [Confirm whether business accounts are supported.]
Bank transfer
Wire or bank transfer for larger and recurring invoices. [Confirm which currencies and which receiving banks.]
[Fourth method]
[Confirm which additional methods are genuinely accepted, for example Skrill or Wise, and remove this card if none are.]
Make Your Payment
Complete the payment form below to securely submit your payment.
How billing works, by account stage
Terms tighten and then loosen as an account establishes. The stages are stated here rather than negotiated case by case.
| Stage | When payment is due | Invoice frequency | What changes it |
|---|---|---|---|
| First order | [Confirm: on delivery, or on proof approval] | Per job | A completed first job |
| Establishing | [number] days from invoice | Per job | A consistent payment record |
| Established | [number] days from invoice | Consolidated [weekly or monthly] | Agreed at account review |
| Enterprise or agency | Agreed in the account contract | Consolidated, with a purchase-order reference | Your own procurement process |
If your finance process needs a purchase-order number, a specific invoice format or a supplier onboarding form completed, say so at quote stage rather than after the first invoice is raised.
How your financial data is handled
We do not store card data
Card details are handled entirely by the payment processor. Nothing card-related is stored on our systems.
Separated from project data
Billing information is held separately from your imagery, and access is limited to the accounts team.
Retained only as required
Financial records are kept for the period accounting rules require and no longer. See the privacy policy.
Disputed invoices and refunds
The useful thing to publish here is what actually happens, not a reassurance.
| Situation | What happens | Timeframe |
|---|---|---|
| Files do not match the specification | Corrected free of charge; the invoice stands | Raise within [number] hours of delivery |
| Revisions did not resolve it | Refund of the affected images | Assessed against the written specification |
| Wrong volume or rate invoiced | Credit note issued and the invoice reissued | [number] working days |
| Job cancelled before work started | Full refund | Immediate |
| Job cancelled mid-production | Charged for the proportion completed | Assessed at cancellation |
| Scope changed after the brief | Requoted rather than absorbed | Before further work proceeds |
Every row above turns on the written specification agreed at quote stage. That document is what determines whether a file is wrong or merely different from what someone remembered wanting.
Payments and billing: common questions
When do I pay?
Established accounts are invoiced after delivery on agreed terms. New accounts may be asked to settle the first order before or on delivery, and that is stated in the quote rather than discovered afterwards.
What payment methods do you accept?
Card, PayPal and bank transfer, with the specific processors and currencies listed above. Confirm anything unusual — a particular receiving bank or currency — at quote stage rather than at invoice stage.
How long is a quote valid?
Fourteen days from the date of the quote. After that the work is requoted, because complexity assessments are made against the files you sent at the time.
Do you offer volume discounts?
Yes, applied at account level once monthly volume passes an agreed threshold rather than per batch. The threshold is set at account setup and reviewed as your volume changes.
Can you work with our purchase-order process?
Yes, but tell us at quote stage. A purchase-order requirement discovered after the first invoice is raised delays payment on both sides, and supplier onboarding forms are better completed before the work than after.
What if I disagree with an invoice?
If the files did not match the written specification they are corrected free of charge and the invoice stands. If revisions failed to resolve it, the affected images are refunded. If the volume or rate is wrong, a credit note is issued and the invoice reissued.
What happens if I cancel a job?
Cancelled before work begins, a full refund. Cancelled mid-production, you are charged for the proportion completed at the point of cancellation.
Do you store our card details?
No. Card details are handled entirely by the payment processor and nothing card-related is stored on our systems. Billing information is held separately from your imagery.
Who checked this page
Salim Ahmed
Salim Ahmed runs the production floor at Clipping Path Center in Dhaka, where he has worked in image post-production since [year joined]. He sets the quality-control standard every delivered file is measured against and owns the commercial terms described on this page. [One further sentence of biography, qualification or specialism.]
Get the price in writing first.
A written quote against your actual files is firm. A quote against a description is an estimate that moves.
Quotes valid 14 days · No minimum order · NDA on every file